Privacy Policy

Welcome to OMAXON

We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our industrial machines, educational technology products, and our digital platforms.

1. Who We Are

OMAXON is a European company specializing in industrial machinery and educational technology. Our mission is to power your production and technology through high-quality hardware and integrated software solutions.

2. Information We Collect

We collect information that allows us to provide a seamless experience across our two primary sectors:

A. Professional & Business Information
When you inquire about or purchase industrial machinery (such as Double-Cone Mixers or Packing Machines), we collect:
. Name, Job Title, and Company Name.
. Contact details (Email, Phone number, Business Address).
. Payment and transaction records.

B. Education Technology & Software Data
When using our Interactive Touch Panels, OM+ Remote, or Schools Software Platform, we may collect:
. Account credentials for software access.
. Device information (IP address, OS version, OPS PC specifications).
. Usage data to improve the performance of our educational tools.

C. Technical Data
Cookies and tracking technologies on our website to analyze traffic and optimize user experience.

3. How We Use Your Information

OMAXON uses your data for the following purposes:
. Order Fulfillment: To process and deliver machinery and technology hardware.
. Technical Support: To provide maintenance for machines and troubleshooting for software platforms.
. Product Improvement: To enhance our Schools Software Platform and interactive hardware based on user feedback.
. Communication: To send updates regarding your orders, security alerts, or promotional offers (where consented).
. Compliance: To meet legal, tax, and regulatory obligations within the European Union.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under:
A- Contractual Necessity: To perform our contract with you.
B- Legitimate Interests: To improve our products and secure our systems.
C- Consent: Where you have explicitly agreed to receive marketing.
D- Legal Obligation: To comply with EU laws.

5. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:
. Logistics Partners: To deliver heavy machinery and hardware.
. Service Providers: Cloud hosting for our software platforms (e.g., OM+ Remote).
. Legal Authorities: If required by law to protect our rights or the safety of others.

6. Data Security

OMAXON employs industry-standard physical and digital security measures. Whether it is protecting the firmware on our Touch Panels or your billing information, we use encryption and secure servers to prevent unauthorized access.

7. Your Rights

As a European company, we respect your rights under the GDPR:
. Access/Portability: Request a copy of your data.
. Correction: Ask us to fix inaccurate information.
. Deletion: Request that we erase your personal data.
. Objection: Object to direct marketing at any time.
. To exercise these rights, please contact us at sales@omaxon.com.

8. International Transfers

As OMAXON operates in Cyprus and Greece, your data is primarily stored within the EU. If data is transferred outside the EEA (e.g., for global shipping logistics), we ensure appropriate safeguards are in place.

9. Contact Us
For any questions regarding this Privacy Policy or our data practices, please reach out to:
Email: sales@omaxon.com Website: https://omaxon.com